This Privacy Policy explains how Forever Skin Xpert ("FSX", "we", "us"), operated by Sagun Medixsystem, collects, uses, and protects your information when you use our website and services.
Information we collect
- Account & contact details — name, email, phone number.
- Order & delivery details — shipping address, pincode, order history.
- Enquiry details — messages and quote requests you send us.
- Technical data — basic device/usage data to operate and secure the site.
We do not store your card or bank details. Payments are processed by our payment gateway (Razorpay); your payment information is handled directly by them.
How we use it
- To process and deliver your orders and provide support.
- To respond to enquiries and send quotations.
- To send updates about your order, and — with your consent — offers and news.
- To improve, secure, and operate our services and comply with law.
Sharing
We share information only as needed to run the service — for example with our payment gateway (Razorpay), delivery/courier partners for shipping, and infrastructure providers for hosting. We do not sell your personal data. We may disclose information where required by law.
Data security & retention
We use reasonable technical and organisational measures to protect your data, and retain it only as long as needed for the purposes above or as required by law.
Your choices
You can access or update your profile and addresses from your account, unsubscribe from marketing at any time, and request access to or deletion of your data by emailing us. Our services are intended for users aged 18 and over.
Contact
Questions about this policy? Email support@foreverskinxpert.com.